Skip to content
Astan Games

Restoring your purchases

Updated

Permanent unlocks — Remove Ads and the star-dust multipliers — are tied to the Apple ID that bought them, not to the device.

Restoring them

  1. Make sure you are signed in to the same Apple ID you used to buy.
  2. Open Settings in game and tap Restore Purchases.
  3. Give it a moment — the app asks Apple what you own and re-grants it.

Gem packs are consumables: they are spent when you use them, so there is nothing to restore. Only the permanent unlocks come back.

If it doesn’t work

Check the Apple ID first — buying on one account and restoring on another is the usual cause, and Apple does not let purchases move between accounts.

Still missing? Email ceo@astanstudio.com with your Player ID (Settings → About) and we will look it up.

Refunds and billing

Refunds, billing history, and payment methods are all handled by Apple, not by us — we never see your payment details. Request a refund at reportaproblem.apple.com.